Terms of Service
Last updated: 8 November 2026
These terms apply when you buy The Plan from My Marketing Solved. My Marketing Solved is run by Toby Davis, a sole trader based in Melbourne’s south-east (ABN 41 694 401 330). In these terms, “we” and “us” means My Marketing Solved, and “you” means the person or business buying The Plan.
By paying for The Plan, you agree to these terms. If anything here is unclear, please ask us before you buy.
1. What you get
The Plan is a one-off marketing review and plan for your business. It includes:
- a short questionnaire about your business
- a 45-minute discovery call
- a written Plan setting out what to stop, keep, change and start in your marketing
- a personal podcast summarising your Plan
- a 30-minute handover call to walk you through it
The Plan is advice and direction. We don’t carry out the work for you, run your advertising or manage your accounts.
2. Price and payment
The Plan costs A$595, paid in full up front by card through Stripe. We are not registered for GST, so no GST is charged. There are no ongoing fees, retainers or automatic renewals.
3. Timing
Calls are held on Tuesday or Thursday evenings, at a time we agree with you. We’ll deliver your Plan within 10 working days of your discovery call, as long as we have your completed questionnaire. If something outside our control delays us, we’ll tell you as soon as possible and agree a new date with you.
4. What we need from you
- Complete the questionnaire honestly and as fully as you can.
- Attend your calls, or give us at least 24 hours’ notice if you need to reschedule.
- Give us access to any information we reasonably ask for, such as your website or marketing figures.
If we can’t reach you or don’t receive what we need within 30 days of payment, we’ll get in touch to agree a way forward, which may include a refund.
5. Our money-back guarantee
If The Plan doesn’t give you a clear, practical direction for your marketing, you can have your money back. Our refund policy explains how it works. It sits alongside your rights under the Australian Consumer Law and does not limit them.
6. Results
We give you our honest, professional recommendations based on the information you provide. Marketing results depend on many things outside our control, including how and whether the Plan is carried out, so we can’t guarantee any particular outcome, such as more enquiries, sales or search rankings.
7. Who owns The Plan
Once you’ve paid, your Plan and podcast are yours to use in your business however you like, including sharing them with your team or anyone you hire. We keep the right to use our general methods, templates and know-how in our work with other clients. We will never share your business information or your Plan with anyone else, except as described in our privacy policy.
8. Confidentiality and AI
We treat everything you tell us about your business as confidential. We use AI tools to help with research and to create your podcast, as explained in our privacy policy. The recommendations in your Plan are our own professional judgement.
9. Our liability
Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law that cannot be excluded. Where the law allows, our total liability to you in connection with The Plan is limited to the amount you paid for it, and we are not liable for indirect or consequential loss, such as lost profits.
10. Ending the arrangement
You can cancel at any time before your handover call and receive a full refund. We may also cancel and refund you in full if we decide we’re not the right fit to help your business.
11. Changes to these terms
We may update these terms from time to time. The version in place when you paid applies to your purchase.
12. Governing law
These terms are governed by the laws of Victoria, Australia.
Contact us
For any questions about these terms, get in touch.